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A fault with Time Warner Cable’s network left millions of people cut off from the internet in the US.
The firm said the problem affected customers in all 29 of the states in which it offered broadband connections.
The problem started in the early hours of Wednesday morning, which will have limited its effect.
The company said that most, but not all, of its 11.4 million internet subscribers were back online within four hours of the problem’s start.
“Unfortunately, I do not have an estimate time of repair,” the service’s Twitter account responded to one user who asked when his home connection would be restored.